PRIVACY POLICY AND COOKIE POLICY of wantedind.world

This privacy policy describes the personal data that is collected or processed when you interact through the website: https://wantedind.world. It also explains how your personal data is used, shared, and protected, what choices you have regarding your personal data, and how you can contact us.

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA (“CONTROLLER”)?

1.1. We share your personal information with other companies to help us improve. For example, Facebook. When you make a purchase with us, we send Facebook a purchase confirmation to notify that a purchase has been made.

1.2. Facebook then receives your data and provides us with reports, letting us know the average age, gender, state, city, device used, and platform used by our customers. We use this information to improve your experience with our social media content, ads, and website.

1.3. We also use Google Analytics to better understand who our visitors and customers are, where they come from, and how they behave. If you no longer want to share this information with Google, click here: https://tools.google.com/dlpage/gaoptout — WE DO NOT SHARE ANY CUSTOMER OR VISITOR DATA WITH OTHER COMPANIES FOR MARKETING PURPOSES.

1.4. All shared data is for performance optimization, user experience improvement, our own store ads, and platform/tool functionality.

1.5. As mentioned above, Facebook helps improve our ads using your data. This helps us create targeted advertisements for the right audience. Learn more on the Network Advertising Initiative (NAI) website: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

1.6. You may opt out of targeted ads via these links:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

2. WHAT PERSONAL DATA DO WE COLLECT AND WHEN

2.1. When you visit our website, we automatically collect some information about your device, such as browser, IP address, local time, and some active cookies. As you navigate the store, we collect information about pages visited, search terms, and interaction with the site. We refer to this as “Device Information,” collected using the following technologies:

2.2. This personal data includes:

  • Contact information: name, email, phone number, shipping and billing address;

  • Account login info: username, password, and user ID;

  • Personal data: gender, place of birth, date of birth, and purchase history;

  • Payment/credit card info via payment processor — WE DO NOT HAVE ACCESS TO YOUR CREDIT CARD NUMBERS;

  • With your consent, geolocation for specific platform features;

  • Images, photos, and videos;

  • Physical characteristics: weight, height, body measurements (e.g., estimated stride, shoe size, or clothing size); preferences such as wish lists and marketing choices;

  • When interacting on the Platform, certain data is automatically collected from your device/browser, including:

    • Device IDs

    • Call status

    • Network access

    • Storage info

    • Battery status

3. UNDER 18 YEARS OLD

3.1. We comply with local laws and do not allow children to register on the Platform if they are below the legal age limit in their country of residence.

3.2. Many browsers or mobile device platforms provide tools to control the sharing and collection of specific categories of personal data. We encourage you to explore and use these tools.

4. WHY AND HOW WE USE YOUR PERSONAL DATA

4.1. To provide the features and services you request. For example, to communicate with you about your purchase or participation in an event or promotion.

4.2. You may need to provide additional information or consent to use specific platform features.

4.3. To communicate product, service, or event info and for promotional purposes. With your consent, we’ll send marketing communications.

4.4. If you’re already a customer, we may send you marketing info unless you’ve opted out. In other cases, we’ll ask for consent.

4.5. If you log into your Wanted account from multiple devices, we may link them to personalize communications.

4.6. To operate, improve, and maintain our business, we use the personal data you provide — for accounting, auditing, diagnostics, etc.

4.7. To protect rights, property, or safety — preventing fraud or complying with legal orders.

4.8. For research and analysis — understanding user behavior and preferences.

4.9. We may use your personal data in other ways with specific notice and your consent.

4.10. When you purchase a Wanted product, we use your data to fulfill the contract.

4.11. If you’ve opted into marketing communications, we process your data to send promotional content.

4.12. We may also process your data based on legal obligations, legitimate interests, credit protection, or to protect your rights as a consumer.

5. SHARING YOUR PERSONAL DATA

5.1. Third-party service providers may process your data on our behalf (e.g., payments, shipping, analytics, marketing). These providers must implement appropriate security measures.

5.2. We may share data with other third parties as necessary to:
(i) comply with legal or government requests;
(ii) prevent illegal activity or enforce our Terms of Use;
(iii) defend against legal claims;
(iv) assist with fraud prevention.

5.3. We may transfer your data in the event of a sale, merger, or reorganization.

5.4. When using social features, you may create a public profile (e.g., screen name, profile photo). You can also share content publicly or with friends.

6. PROTECTING AND MANAGING YOUR PERSONAL DATA

6.1. We use technical and organizational security measures including encryption and authentication tools.

6.2. Personal data collected via the Platform may be stored in Brazil or other countries. These countries may not offer the same level of data protection.

6.3. We take steps to ensure lawful cross-border data transfers using contractual safeguards or corporate rules.

6.4. Your data will be retained as long as necessary to fulfill the purposes described in this Policy (or longer if required by law).

7. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

7.1. You have the right to request:
(i) Confirmation of whether we process your personal data;
(ii) Access to your data;
(iii) A copy of your data (data portability);
(iv) Correction, deletion, restriction, or anonymization of data;
(v) Information about public and private entities with whom we share data;
(vi) Review of decisions made solely by automated processing.

You can withdraw your consent at any time.

8. DIRECT MARKETING OPT-OUT

8.1. You can opt out of marketing messages via email/SMS settings, unsubscribe links, or by contacting us at: [email protected]

9. COOKIES, LOG FILES, WEB BEACONS, TAGS, OR PIXELS

9.1. Cookies: Data files with unique, anonymous IDs. Learn more at: http://www.allaboutcookies.org

9.2. Log Files: Track actions on our store. Collected data includes IP address, browser, ISP, referral pages, and timestamps.

9.3. Web Beacons/Tags/Pixels: Electronic files that record how you interact with the site (clicks, views, cart actions). When you purchase, we also collect data like name, CPF, delivery address, payment type, email, and phone — called “Order Information.”

9.4. You can adjust ad tracking on your mobile device settings.

  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking

  • Android: Settings > Google > Ads > Opt out of interest-based ads

10. CHANGES TO OUR PRIVACY POLICY

10.1. As laws and practices change, we may update this Policy. Changes will be posted on our Platform. For significant changes, you will be notified or asked for consent if required. We encourage you to review the Policy regularly. Last updated: May 2024

11. QUESTIONS AND FEEDBACK

11.1. For questions or concerns about this Policy or your personal data, contact us at [email protected]. Privacy-related complaints will be evaluated and resolved promptly. You also have the right to contact your national data protection authority.

12. EXCHANGES, RETURNS, AND REFUNDS

Returns are accepted in these cases:

  1. Item didn’t fit;

  2. Item was damaged;

  3. You received the wrong item;

  4. You no longer want the product.

Note: You must notify us via official communication channels within 7 calendar days of receiving the product.

  • Discounted orders cannot be partially returned.

After notifying us, you have 30 calendar days to return the product:

  • Clean;

  • Unused;

  • With all original tags/stickers;

  • In original packaging;

  • No signs of wear.

Refund Terms:

  • Refunds will only be processed to the original payment method or as store credit.

  • If purchased by boleto

, the refund will be available in the same payment intermediary account.

  • If other refund methods are unavailable, we’ll request a PIX key via your contact email. If no response, the refund will be sent to the CPF used at purchase.

Return Process:

  1. Email us at [email protected]

  2. State your reason

  3. We’ll instruct you on how and where to send the product

  4. We’ll generate a return shipping code — shipping costs are the customer’s responsibility

  5. Once received and inspected, we’ll proceed as requested

  6. For exchanges, you’ll receive a voucher

  7. For refunds, processing may take up to 20 business days after financial confirmation. Shipping and packaging costs will be deducted unless due to a defect.

  8. If the product cannot be delivered due to customer error (e.g., wrong address), re-shipping or refund minus shipping costs will be the customer’s responsibility.

13. SHIPPING INFORMATION

13.1. Deliveries usually occur within 15–30 business days.
13.2. Maximum delivery time: 75 business days
13.3. Origin of products: Brazil
13.4. Process:

  1. You place your order

  2. Order is queued for processing

  3. Item is picked and tracking code is generated

  4. Item is packaged

  5. Item is sent to logistics carrier

  6. Carrier receives and ships the product

  7. Product is in transit

13.5. Incorrect/incomplete shipping info is the customer’s responsibility.
13.6. We cannot change the address once the order is placed.
13.7. Production time: 8–10 business days, plus carrier delivery time.

14. HIGH DEMAND PERIODS

14.1. During high-demand seasons (Black Friday, Cyber Monday, holidays), delivery times may be extended by up to 15%, and tracking updates may be delayed by up to 50%.
We still guarantee all customer support and policies during these periods.

 

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